Students are charged for all lessons or classes for which they register, including those missed through student absence. As a courtesy, students are expected to notify their teachers directly of any impending absence from lessons. Some instructors offer make-up lessons under certain circumstances, but they are not obligated to do so. If a teacher is absent for a lesson, a make-up will be scheduled at a mutually convenient time, or a substitute instructor may teach the lesson. If this make-up cannot be accomplished, students will receive a credit to their account.

Payment is due on September 1 (Quarter 1), November 1 (Quarter 2), January 15 (Quarter 3), and March 15 (Quarter 4). There is a 15 day grace period before a $25 late fee is applied to your account. Late fees can easily be avoided by communicating with the office in advance of the due date if a payment needs to be delayed. Payments can be made by check made out to KSMA (preferred to avoid processing fees), bank transfer through the invoices emailed to you, or by debit or credit card in person or over the phone.

In the event your student can no longer continue with music lessons:

• Two weeks’ minimum notice is always required, starting when the Kanack School office receives your written discontinuation notice via email.

• Please email the office as soon as possible with the name of your student, your teacher, and your final lesson date.

• Let your teacher know so that they can help with a smooth transition.

• In the event that you must end lessons immediately, your account will nonetheless be charged for the next two lessons after the office receives your written notice via email. (See above.)

• If you must discontinue due to injury or illness, please contact the office about pursuing a medical leave of absence.

If a student is ill, they are asked to stay home and prevent spreading illness to their teacher and other students. Students should not attend their lessons for reasons including but not limited to:

• Fever

• Vomiting

• Diarrhea

• Wet cough

• Sneezing / Runny nose

• Any contagious condition

A student must be symptom-free without medication* for 24 hours before attending their lesson or any group class.

*If the condition requires antibiotics, they may return after 24 hours of receiving their first dose.

In certain circumstances a student may be granted temporary leave from their lessons. This might include: an injury which prevents the student from participating in lessons, serious illness, or family emergency. Decisions about whether to grant a leave of absence will be made by the Executive Director with the advice of the student’s teacher. Please reach out to the office to find out if this applies to your situation.

Often during the year a teacher and student will discover they are in need of longer lessons. After discussing with your teacher how it will work in their schedule, you must contact the office by email to ensure they aware of the change and able to adjust billing accordingly.